• Masters, Organizational and Media Studies, University of Ottawa
• Bachelor of Science in Business Administration & Sociology, University of Jordan

Trainings, Certifications, Memberships

• Certified Corporate Trainer
• Business Training Practitioner Certificate, Standards Human Resources Consultants
• Business Communication Certificate

Experience

• Freelance Trainer, PR, Communication & Training Consultant, Dubai, UAE
• Marketing & Sales Executive, Gulf Wings, Sharjah, UAE
• Professor Assistant, Communication Department, University of Ottawa, Ottawa ON
• RPD Records, Training and Metadata Advisor, Regulatory Policy Division, Government of Canada, Ottawa, ON
• Project Consultant and Business Excellency, Health Canada
• Records Quality Control, IM, DMC, Aboriginal Affairs and Northern Development Canada
• Project Consultant and Training Advisor, IMS, IITB, Human Resources and Skills Development Canada
• Consultant, Tessera Executive Search

Area of Expertise

• Service Quality Competency & Customer Satisfaction
• Customer Experience Management
• Corporate Communication Skills and Positive Engagement
• Stress Management and Handling Pressure
• Team Work & Cross-Cultural Communication
• Excellence in Execution
• Problem Solving & Decision Making
• Emotional Intelligence & Mindfulness
• Public Speaking & Presentation Skills
• Interpersonal Skills & Time Management
• Business Etiquette & Meeting Management