Problem Solving and Decision Making

Course Overview

The results of the Global IBM CEO Study emphasizes on the importance of using creative problem solving training techniques and suggests innovative solutions to meet complex challenges. The key findings are given below:

  • “Today's complexity is only expected to rise and more than half of CEOs doubt their ability to manage it.”
  • 79% CEOs suspect significantly more complexity ahead. Even though organization that is being represented as "Champions" has transformed complexity into financial advantage in the course of recent years
  • “Innovativeness is the most critical leadership quality as indicated by CEOs.”
  • Champions rehearse and empower experimentation, and innovation all through their organization
  • Innovative pioneers try to develop much comprehensive business models so that they could realize the strategy they are adopting. To succeed, they are ready to face more challenges and look for new ideas and keep on bringing innovation in how they communicate and lead.
  • “The best organizations co-create products and services with clients, and integrate customers into core processes.”
  • They are embracing advance channels for engaging and staying with their clients
  • By having more understanding from the available information, effective CEOs try to make demands of their customers the most important need.
  • “Better performers oversee complexity in the interest of their organizations, clients and partners.”
  • They do streamlining operations and increase agility to change the way they work, get to assets and enter the competitive market. Contrasted with different CEOs, leaders expect 20% more revenue to originate from new sources

Creative Problem Solving (CPS) training is an organized procedure for solving issues or looking for opportunities, utilized when you need to go beyond conventional thinking and arriving at creative (novel and helpful) results. The primary distinction among CPS and other problem solving procedures is utilization of convergent and divergent thinking at every step and not only while generating unique ideas.

Course Objectives

  • Know about the process for solving the problem
  • Learn the key questions that could be asked while gathering information about the problem and take tools to viably figure out what 'the issue is'
  • Figure out how to compose problem statements
  • Find idea generating tools like graphs, word chain, case strategy, the six thinking hats and blink method
  • Figure out how to assess key solutions against particular criteria for example cost/advantage analysis
  • Figure out how to perform issue analysis and afterward select the most appropriate answer
  • Shortlist and comprehend the why's and how's of re-refining an answer
  • Figure out how to recognize the resources and tasks that are important for implementing solution
  • See how to assess and adapt the solutions to reality

Course Content

Divergent Thinking Guidelines

  • Complying decision
  • Striving for quantity
  • Figuring out other idea

Convergent Thinking Guidelines

  • Be confirmed
  • Be considered
  • Checking the goals
  • Refining the ideas
  • Considering the oddity

Divergent Thinking Tools

  • Brainstorming
  • Brain writing
  • Why? What’s stopping you? (Abstraction Ladder)
  • Visual connections
  • Forced connections
  • Excursions
  • Word dance
  • Idea box

Convergent Thinking Tools

  • Hits
  • Clustering
  • Success zones
  • Evaluation matrix
  • Paired comparison analysis
  • Assisters and resisters
  • RACI

Roles in a CPS Session


  • Primary owner of the content
  • Shares background information
  • Active member of resource group
  • Provides facilitator with input


  • CPS process guide
  • Monitors and directs group process
  • Makes process decisions
  • Works on behalf of the client

Resource Group

  • Supports client
  • Provides enthusiasm, energy, insight, ideas, fresh perspectives

Explanation Starters

Envision the Upcoming

  • It would be great if… (IWBGI)
  • I desire… (ID)

Looking at the Queries

  • How to… (H2)
  • How may… (HM)
  • In what ways mays… (IWWM)
  • What may be all the… (WMBAT)

Get Ready for Action

  • How am I looking to do something?

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

Problem Solving Training course is designed for managers at all levels.


3 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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