Conflict Management in the Workplace

Course Overview

A conflict arises when individuals have different opinions, thought processes, attitudes, interests, needs and find it difficult to adjust with each other. When individuals perceive things in dissimilar ways and cannot find the middle way, a conflict starts. No organization can survive if the employees are constantly engaged in fights and conflicts. The individuals have to give their hundred percent at workplaces to generate revenue and profits for the organization.

Conflicts must be avoided at workplaces for a healthy and a competitive environment. Employees must ensure that precautionary measures are taken in advance to prevent conflicts at the workplace. Employees are the assets of any organization and they must feel motivated and elated to perform well. Conflicts only lead to tensions and depressions and nothing productive comes out of it. No individual can work alone; he has to depend on his fellow workers for the maximum output. Every individual has to work in a team and can’t afford to fight with his team members.

Course Objectives

By the end of the conflict management training the participants will be able:

  • To recognize that each of us has our unique window on the world, which is subjective, partial and likely to be distorted
  • To introduce the four basic personality types and typical sources of tension across the styles
  • To discover that strengths can be experienced as weaknesses
  • To suggest that conflict comes more from the management of these differences than from the differences themselves.
  • To understand why rows can spiral out of control
  • To explore the win–win and the win–lose mindsets and the consequences of these approaches
  • To discover the language that fuels conflict and find out how ‘you’ and ’I’ can become ‘we’
  • To introduce some practical ways to defuse your own anger and to manage the feelings of others
  • To know when to take time out
  • To discover the three key skills for managing conflict
  • To learn how to listen acceptingly, talk constructively and negotiate successfully. Also ways to disagree and keep rapport.
  • To give you the language and the processing for win-win.
  • To learn to deal with power plays
  • To know how to nip conflict in the bud
  • To discover ways to deal with the irritations and minor tensions rather than let them fester

Course Content

  • Introduction
  • How the View Explains our Differences
  • Differences in Personality Types
  • Fight the Difference or celebrate it?
  • Are you Building a Bridge or a Barrier?
  • Understand and Manage your Feelings
  • Develop your Skills and Increase Your Choices
  • Four Steps to Resolution
  • Preventing Conflict

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos

Target Audience

Conflict Management training course is designed for managers and human resource professionals who want to improve their ability to resolve workplace conflicts and build the capacity to coach other employees to manage conflict will find this program highly relevant


2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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