Diversity and Inclusion in the Workplace

Course Overview

Diversity in the workplace is an important issue that all employees in any organization need to understand. Today more and more organizations are creating cultures that support diversity and inclusion by respecting, developing and utilizing each employee’s differences to create a competitive strength. Diversity and Inclusion training course covers the importance of diversity to your organization, how to work in an environment that supports a diverse workforce, how to avoid potential problems and how to develop your own strengths through diversity and inclusion.

Course Objectives

In Diversity and Inclusion in the Workplace, participants will learn

  • Explain the fundamentals of diversity in the workplace
  • Identify effects of diversity in the workplace
  • List what each generation wants and needs from each other
  • Strengthen communication skills to improve understanding across cultures
  • Recognize what we can learn from each other

Course Content

Understanding cultural diversity

  • What is cultural diversity?
  • Contributing to a culturally diverse team
  • Why cultural diversity is important to you and your organization
  • Expected labor force changes
  • Create an environment where differences are valued
  • Use the most important word in a diverse organization: Respect
  • How every person plays a role in creating an inclusive culture
  • The two dimensions of cultural diversity
  • The personal side of cultural diversity

The personal side of cultural diversity

  • Display personal mindfulness
  • Know the difference between generalizations, stereotypes and personal bias
  • Learn strategies to identify and address bias

The effects of cultural diversity in the workplace

  • Cultural sources of conflict in the workplace
  • Six keys to communication clarity
  • How to use preferred language
  • Literally speaking and literally hearing
  • How every person can contribute to a dynamic, diverse and inclusive culture
  • Solutions to the most common communication problems
  • What to do if you have said the wrong thing
  • Discuss generational differences

Model inclusive behaviors

  • Communicate effectively with people from different cultures
  • Use high and low context language
  • How to improve the odds of being understood
  • Building trust
  • Learn the importance of listening and identify your personal “filters”
  • Learn to use active listening
  • How every employee sets a tone when it comes to diversity
  • Develop an inclusive perspective

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos

Target Audience

Diversity training course is designed for leaders and managers who are seeking to effectively lead and manage a diversified workforce


2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch

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