Process Mapping and Improvement

Course Overview

In the process of redesigning, process mapping is a vital component that ensures implementation of highly integrated and cross-functional systems approach. Process Mapping Training course focuses on the different process mapping tools and techniques that are required to develop enterprise level process maps or individual processes. These maps help to provide a holistic view of all the aspects of business. A well-constructed process model is the one which can help the modelers to assess all the inefficiencies of business models and eliminate the hidden errors that will ultimately improve the performance and save cost. The course comprises of case studies, presentations, practical exercises and interactive discussions based on solution modeling.

Course Objectives

After attending the course participants will be able to:

  • Understand all the critical components of process mapping
  • Diagnose the processes and associated problems
  • Apply effective techniques such as process redesign, six sigma, lean techniques and reengineering in order to improve the organization’s real-world processes
  • Devise a plan for improvement

Course Content

  • Overview of Business Process
  • Basics of Business Process Improvement
  • Process Mapping Methodology
  • Flowcharting
  • What is a process?
  • Core components of process
  • Process attributes/model/approach
  • System approach to management
  • Process classification framework
  • Value of process management
  • Understanding business process
  • Process awareness level
  • Concept of process improvement
  • Process improvement and associated benefits
  • Problem solving methodology
  • Process mapping
  • Cause and effect diagrams/CEDAC/brainstorming
  • Pare to analysis/Statistical Process Control (SPC)
  • Check sheets/bar charts/scatter diagrams
  • Matrix analysis/histograms
  • Dot plot or tally chart
  • Best time to use process improvement tools
  • How to start process improvement
  • What is process mapping
  • Why to use process mapping
  • Levels of process mapping
  • Analysis of process maps
  • Attributing value adding and non-value adding activities
  • How to minimize the non-value add activities and evaluate process "wastes"
  • Who develops process maps
  • Business applications for process maps
  • What is meant by flowcharting
  • Uses of flowchart
  • Benefits of using flowchart
  • How to create a flowchart
  • Levels/basic types of flowchart
  • Basic symbols of process flowcharting
  • How to draw a flowchart
  • Things to remember for successful flowcharting
  • Interpreting flowcharts

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

Process Mapping training is designed for

  • Business process improvement teams
  • Business systems analysts
  • Professionals and managers
  • Architects and business analysts who are responsible for process improvement projects at their organization


2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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