Communication and Interpersonal skills

Course Overview

Do you have to make a lot of effort to convince your clients? Do you have difficulty in persuading others and making them understand your ideas? Do you and your ideas get unrecognized at meetings. If you experience any of these problems, then attend this course. This course is designed to assist participants in learning the skills that are fundamental for the persuasion process. Effective persuasive skills are required in any job whether you are dealing with customers or colleagues or managers. At every level, you need to influence others in order to complete your tasks.

The participants will reformulate existing skills and learn advanced persuasion skills. Interpersonal Skills training course combines multiple interrelated skills of negotiation which include influential and persuasive communication skills. This course will train participants’ about handling intense competition with the help of effective tools and techniques of persuasion.

Course Objectives

After attending the course, participants will be able to:

  • Understand the personality types of other people, their preferences and needs
  • Adjust their communication style in accordance with other people’s needs
  • Assess the communication gaps and ways to overcome the barriers
  • Develop non-verbal and para-verbal communication skills
  • Use the S.T.A.R. method to speak on-the-spot
  • Improve interpersonal relationships and develop a network
  • Effectively persuade others and improve credibility
  • Understand the psychological needs of others and how to influence people

Course Content

  • How to be an Effective Communicator
    • Identify your own preferences
    • Understand personality types of other people
    • Adaptive communication according to the needs of others
    • Effective communication styles according to situations
    • Key dimensions of communication
    • Identify communication barriers
    • Para-verbal and non-verbal communication skills
  • Being an Engaging and Effective Conversationalist
    • Talk like a S.T.A.R.
    • How to be an active listener
    • How to conduct question and answer sessions
    • Learn the art of conversation
    • Effective networking
    • Conversational psychology
    • Know about precipitating factors
    • Look for common ground
    • Use “I” messages
  • Persuasion and Influencing Skills to Adopt in the Workplace
    • Art of persuasion
    • Ethos (credibility)
    • Pathos (emotional)
    • Logos (logical)
    • Principles of influence
    • Reciprocation
    • Commitment
    • Authority
    • Social validation
    • Friendship
  • Preparation is Power
    • Develop your BATNA, WATNA, WAP, ZOPA
    • Plan your strategy
  • Manage Negotiation Process
    • Phase 1 – Enter the negotiation process
      • Exchange information

    • Phase 2 – Negotiation skills
      • Understand the role of negotiation and when to make the move
      • Effective negotiation techniques and their application
      • Effectively break an impasse

    • Phase 3 – Closing
      • Effectively reach a consensus
      • Build agreement with your counterpart
      • Set mutually agreeable terms

  • Deal with Difficult Issues
    • What is the best way of handling personal attacks
    • How to control your emotions
    • When to make the decision to walk away
    • How to negotiate on someone else’s behalf
    • How to best deal with tough questions

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos

Target Audience

Interpersonal Skills training course is designed for managers and executives who are seeking to learn effective persuasion skills


2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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