Emotional Intelligence

Course Overview

Emotional Intelligence is an awareness of the emotional state of oneself and others, together with the ability to influence feelings towards the positive. It is an art of empathy and leadership. It measures one’s ability to understand how his/her actions influence others ‘responses, emotionally. In order to achieve the goals effectively, one should be able to impart positive emotions besides having technical knowledge. Emotional intelligence training help people to gain cooperation. Managers should know that caring for peoples’ feelings is important in order to make them productive and increase their work output. A good manager is always sensitive to peoples’ feelings and works on building positive emotions in the team.

Course Objectives

The Emotional Intelligence Training workshop uses Emotional Intelligence Theory in combination with tools and methods of inspiring a positive atmosphere.

Course Content

  • Define emotions
  • Explain source of emotions, where do they form; from feelings or thoughts
  • Association between emotions and behaviors - emotional management cycle
  • Association between emotions and performance
  • Manage yourself first and then others
    • Four methods to control your emotions:
      • Focus
      • Meaning
      • Self-talk
      • Physiology
  • Promote Positive Emotions in Others
  • Understand Feelings of Others
  • Adopt a Flexible Style
  • Six Positive Techniques of Motivating Others
  • Focus on Listening
  • Intellectual Conflict is good but not Emotional Conflict
  • Intellectual Conflict is Inevitable but Emotional Conflict is Dangerous
  • Keeping a Safe and Sound Environment despite Conflict
    • Objective language versus subjective language
    • Motivation
    • Self-esteem
    • Reason versus excuse
  • Body Language
  • Concluding Remarks, Action Planning and Wrap-Up

Course Methodology

The training is going to be highly interactive combination of lectures, group discussions, questionnaires, individual reflections, role plays, simulations and videos.

Target Audience

Emotional Intelligence Trainingcourse is designed for professionals seeking to learn emotional management


2 Days (08:30–14:30) with appropriate breaks for tea/refreshments and lunch.

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